BOOKING & CANCELLATION POLICY
H86 Studios
Booking & Cancellation Policy — effective from the date of booking confirmation. This policy applies to all
bookings made directly through H86 Studios and via authorised third-party platforms.
Effective date: 04 August 2026 · Operated by Mathew Siebuhr · ABN 26 852 470 451
SECTION 1
Definitions
"Studio" refers to H86 Studios, operated by Mathew Siebuhr, ABN 26 852 470 451, located at 190 Station Road, Yeerongpilly, Brisbane QLD 4105.
"Client" refers to any individual or entity that makes a booking with the Studio.
"Session" refers to any confirmed booking of studio space, equipment, or associated services.
"Booking Confirmation" refers to the written confirmation issued to the Client upon successful payment or deposit of a session.
"Third-Party Platform" refers to any external booking or venue listing service used to advertise or facilitate bookings at H86 Studios, including but not limited to TagVenue and Acuity Scheduling.
SECTION 2
Booking & payment
2.1 All bookings are subject to availability and are not confirmed until payment or a deposit has been received and a Booking Confirmation has been issued.
2.2 A 50% deposit is required at the time of booking to secure your session. The remaining balance is due no later than 24 hours prior to the session start time.
2.3 Full prepayment may be required for certain bookings at the Studio's discretion.
2.4 Bookings made through Third-Party Platforms are subject to that platform's payment terms in addition to this policy.
SECTION 3
Cancellation by the client
3.1 All cancellation requests must be submitted in writing via email to mateoh86studio@gmail.com or through the relevant booking platform's messaging system. Verbal cancellations will not be accepted.
3.2 The following refund schedule applies based on the time elapsed between the cancellation request and the confirmed session start time:
NOTICE PEROID - 7 or more days prior
Client refund - Full refund (less non-recoverable third-party processing fees)
Studio retention - Nil (full refund provided)
NOTICE PERIOD - Between 7 days and 24 hours prior
Client refund - 50% of total booking value
Studio retention - 50% cancellation fee
NOTICE PERIOD - Within 24 hours of session
Client Refund - No refund
Studio retention - Full booking value
No show No refund — treated as cancellation within 24 hours and studio retains Full booking value
3.3 The cancellation policy applies to the total booking value inclusive of any add-ons, upgrades, or additional services confirmed at the time of booking.
3.4 Refunds, where applicable, will be processed within 5–10 business days of the cancellation confirmation and returned to the original payment method only.
SECTION 4
Rescheduling
4.1 The Client may request to reschedule their session to an alternative available date at no additional cost, provided a minimum of 48 hours written notice is given prior to the original session start time.
4.2 Rescheduled sessions must be completed within 60 days of the original booking date. Sessions not rescheduled within this period will be treated as a cancellation and the applicable refund schedule in clause 3.2 will apply.
4.3 Each booking may be rescheduled once without penalty. Subsequent rescheduling requests are at the Studio's discretion and may incur an administrative fee.
4.4 Rescheduling requests made within 24 hours of the original session start time will be treated as a cancellation within 24 hours and no refund will be issued.
SECTION 5
Third-party booking platforms
Important notice regarding third-party bookings
Refund policies as they pertain to bookings made through third-party platforms — including but not limited to TagVenue — are subject exclusively to the refund and cancellation policies of those respective platforms. H86 Studios is not responsible for, and has no direct control over, the refund processes, timelines, or outcomes administered by third-party platforms. Clients who book through a third-party platform must direct all refund enquiries to that platform directly.
5.1 Bookings made through Third-Party Platforms are subject to that platform's own cancellation, refund, and payment terms in addition to this policy.
5.2 In all matters relating to refunds for bookings made through a Third-Party Platform, the refund policy of that platform takes precedence over and operates independently of H86 Studios' direct refund schedule. H86 Studios bears no liability for refund outcomes determined by third-party platforms.
5.3 Refunds for bookings made through Third-Party Platforms are processed and disbursed by the relevant platform. H86 Studios has no direct control over the timing, method, or amount of refunds issued by third parties.
5.4 Clients who have made a booking through a Third-Party Platform and wish to seek a refund must contact that platform directly. H86 Studios will cooperate with any platform-initiated dispute or refund process but cannot intervene in or override that platform's refund determination.
5.5 In the event of a conflict between this policy and a Third-Party Platform's terms, the more restrictive terms will apply unless otherwise agreed in writing by H86 Studios.
5.6 H86 Studios is not liable for any commission, processing fee, or administrative charge retained by a Third-Party Platform in the event of a cancellation or refund.
SECTION 6
Cancellation by the studio
6.1 In the unlikely event that the Studio is required to cancel a confirmed booking, the Client will be notified as soon as practicable and offered either a full refund of all monies paid or the option to reschedule to an alternative available date.
6.2 The Studio's liability in the event of cancellation is limited to the refund of monies paid by the Client. The Studio accepts no liability for any consequential loss, including but not limited to travel costs, third-party hire costs, or loss of income.
6.3 In circumstances beyond the Studio's reasonable control — including but not limited to natural disaster, government-mandated restrictions, fire, flooding, or equipment failure — the Studio reserves the right to cancel or postpone a session. In such cases the Client will be offered a reschedule or full refund at the Studio's discretion.
SECTION 7
Deposits
7.1 Deposits paid to secure a booking are non-transferable between clients.
7.2 In the event of a cancellation, the deposit is subject to the refund schedule outlined in clause 3.2 and is not automatically refundable in full.
SECTION 8
Disputes
8.1 In the event of a dispute regarding a cancellation or refund for a direct booking, the Client should contact the Studio in the first instance at mateoh86studio@gmail.com.
8.2 For disputes arising from bookings made through a Third-Party Platform, the Client must follow that platform's dispute resolution process. H86 Studios will cooperate fully with any platform-initiated dispute process.
8.3 The Studio will endeavour to resolve all direct disputes in good faith and in a timely manner.
8.4 This policy is governed by the laws of Queensland, Australia. Any dispute that cannot be resolved between the parties may be referred to the Queensland Civil and Administrative Tribunal (QCAT) or another appropriate dispute resolution body.
SECTION 9
Acknowledgement
9.1 By completing a booking with H86 Studios — whether directly or through a Third-Party Platform — the Client acknowledges that they have read, understood, and agreed to this Booking & Cancellation Policy in its entirety.
9.2 This policy supersedes any prior verbal or written representations regarding cancellations or refunds unless otherwise agreed in writing by H86 Studios.
9.3 H86 Studios reserves the right to amend this policy at any time. The policy in effect at the time of booking confirmation applies to that booking.